Ever wonder how big companies make an auto attendant answer a customer call before a real agent respond to the caller in person, it is Auto Attendant Phone System which you can also add in your small business for advert and automted response.
In this article, you would learn How To Set Up Auto Attendant Phone System Small Business and how to also make it work with your website.
There are many Auto-attendant Phone Systems in 2021/2022 which we going mention some few.
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Auto Attendant Phone System Company
For the sake of our internation audience from USA, Australia, United Kingdom and Africa.
We are going to mention International companies but if you are viewing from Nigeria, stay connected by clicking the notification bell on your screen.
We would publish soon “Auto Attendant Phone System Company in Nigeria”.
Here is Auto Attendant Phone System Company you should consider in 2022 for your small business or big business enterprise.
To make this reastic and straight forward let us pick one Auto Attendant Phone System Company and see how to set it up.
We are going with Nextiva.
How To Set Up Nextiva Auto Attendant Phone System (Small Business)
Nextiva is top leading in the VoIP space and it is very affordable to price,
easy-to-use features to provide top-notch end-to-end experiences for both your inbound callers and your agents. Nextiva’s auto-attendant outperforms the competition with intelligent routing, low-cost entry-level plans, and a free professional recorded voice greeting.
- Essential: $21.95 per user, per month for access to auto-attendants, unlimited calling (within the U.S. and Canada), and a free local or toll-free number
- Professional: $25.95 per user, per month for a professionally recorded voice greeting, which is a feature that costs extra in other services or isn’t offered at all, as well as conference calling for up to four people, team messaging, and peer-to-peer video calling
- Enterprise: $35.95 per user, per month for voicemail transcription, voice analytics, and call recording
- Ultimate: $65.95 per user, per month for automated surveys, customer journey analytics, and 12,500 toll-free minutes
*Pricing calculated using an estimated five to 19 users on the annual pricing plan.
- Professionally recorded voice greeting: Professional, Enterprise, and Ultimate plans include a professionally recorded voice greeting. Nextiva uses voice actors to read a script you provide—check out our auto-attendant script templates if you need help getting started.
- Voice menu builder: Build and deploy the perfect auto-attendant in minutes with Nextiva’s easy-to-use voice menu builder.
- Smart routing: Set up predetermined rules and protocols to prioritize calls from your toll-free numbers to create a more intentional experience for your call centers.
Now, I have Nextiva Accout. How Can I Set Up Auto Attendant Phone System
Step #1. Create Nextiva Account: During Sign Up, Add your Business phone number or use a new phone number entirely.
After you’ve set up your account, you’ll be able to automatically make and receive calls from your business phone number across any device.
Next, you can set up an auto attendant phone system for your website.
From your account page, you need to click on the ‘Communication’ menu option and then click the ‘Phone System’ button.
The Tutorial is getting more interested and we have just get started :>
This brings you to a screen where you’ll have different options for setting up business phone features.
Next, click the ‘Call flows’ button.
On the next screen, you need to create a new call flow.
Simply click the ‘Create New Flow’ button to get started.
If you’ve created call templates for other features, then they’ll be listed here.
We’ll select the ‘Start from Scratch’ option.
Next, you can give your call flow a name to help you remember.
After that, hover over and click the ‘Phone’ button.
Then, you need to enter your main business phone number.
You can add an extension and additional numbers as well.
Then, click the ‘Save & Continue’ button.
Next, click the ‘Add Action’ button for the next step.
This brings up a menu where you can choose the next action.
To create an auto attendant, you can select the ‘Phone menu’, ‘Dial by extension’, or ‘Dial by name’ options.
We’ll select the ‘Phone menu’ option since this lets us record a greeting and then offer callers options to dial specific departments or team members.
Next, you can choose the ‘Default Greeting’ from the ‘Greeting’ drop down.
You also have the option to record or upload your own greeting.
After that, you can customize the phone menu options that will play after your greeting.
You can use the keypad under the ‘Phone Menu’ for the numbers your callers will dial and the person or department they’ll be redirected to.
For multiple options, click the number, and add the corresponding department in the ‘Menu Options’ section.
Next, you can configure the ‘Advanced Options’ settings.
You can set the timeout length, select an option for dialing the operator, and click the checkbox to allow callers to reach individual team members by dialing their extension.
After that, click the ‘Save & Continue’ button.
This brings you back to your main call flow screen. You need to assign team members and phone numbers to the call options you just created.
Simply click one of the ‘Add action’ buttons.
Then, click the ‘Users and Teams’ menu option.
This lets you assign the action to a specific team member or department.
Next, you can choose who the call will ring, how it will ring, caller ID settings, and more.
Simply select the best options for your business and then click the ‘Save & Continue’ button.
You need to follow the same steps for all of the call menu options you created earlier.
After that, you’ll be taken back to your main call flow screen where you need to click the ‘Add action’ button again to finish your call flow.
Next, you’ll have a variety of different options for what happens if no one answers.
We will select the ‘Voicemail’ option, so callers can leave a message if no one answers the phone.
On the next screen, you can choose your voicemail mailbox and message.
Simply select the team or person from the ‘Voicemail Destination’ drop down, and the right department from the ‘Team’ drop down.
Then, click the ‘Save & Continue’ button.
After that, you need to follow the same steps for each extension.
Once you’re finished, you should see ‘Call ends’ at the end of your different call flows.
Then, click the ‘Go Live’ button at the bottom of the screen to activate the call flow.
Make sure you test out the auto attendant feature to ensure the greeting and call forwarding works properly.
Content Source: WPBeginner, FitsmallBusiness
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Published on November 10, 2021 @ 7:14 am